Solutions per industry

Solutions
per industry

Our solutions per industry help increase your company’s potential

Accelerate your digital services transformation process to attend the needs of your industry segment with powerful solutions to comply with your business branch.

Our solutions

Banks & Financial services

Financial services institutions (FSLS), like other segments, are under strong pressure to adapt to an environment in constant change.

Industry demands are powerful at creating disruption at every turn, including changing customer expectations, new technologies and increasing security threats, regulatory pressure, and increased competition for top talent.

Several important barriers prevent this effort:

• Disconnected experiences across all channels, many of which are still paper- or email-based (semi-automated backoffices);

• Unstructured processes that touch multiple functions and systems managed through people, email, and chat.

But you can change this scenario with a specialized platform for the financial sector that brings together best practices and intuitive resources that will take you to a higher level in your relationship with your customers, your services and your backoffice areas.

ServiceNow Platform – Financial Services

How can Aoop help you?

Creating a systemic foundation based on platforms that allow for hyperautomation and total experience is essential to accelerate the transformation of your business, reinforcing your operational resilience, offering exceptional customer experiences and increasingly improving experiences throughout the entire lifecycle of employees.

Through the expertise of Aoop and our technology partners such as ServiceNow, Digibee and Celonis, we offer a path to create a unified platform of action across the enterprise, connecting the front, middle and back office through robust platforms and pleasant experiences.

Download the material for free to learn more or contact our team of experts directly using the form below:

Education

Leaders of educational institutions have many challenges. They need to find new ways to maintain and exceed the needs of their students, teachers and employees.

However, it is also necessary to balance the drive to innovate with budgetary pressures, demographic changes or organizational mergers.

Education institutions need a solution that benefit the full potential of their employees and data, accommodates legacy technologies and empowers campus-wide resiliency.

Student Journey and Backoffice Automation

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How can Aoop help you?

With the ServiceNow’s Education solutions platform and Aoop’s expertise, you can deliver seamless experiences to achieve success. Connect your departments, increase collaboration and secure your campus through digital transformation.

Download the material for free to learn more or contact our team of experts directly using the form below:

Telecommunications

Rising expectations, new technologies and disruptive competitors place Communications Service Providers (CSPs) in constant challenges.

As our world becomes more connected with real-time information at people’s hands, the telecommunications services industry must keep up with these expectations.

Outages in Internet, phone and TV service are frustrating, and expectations for how fast and easily these outages are reported and repaired are high.
And rising customer expectations go beyond service. It is also imperative that CSPs focus on the experience and interaction with your company and services provided.

At the same time, CSPs must carefully manage costs. In addition, it is difficult to gain insight and visibility into operations when working inefficiently across many platforms, systems, tools and fragmented data.

Experience Journey

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How can Aoop help you?

Aoop has the ServiceNow platform for Telecommunications Service Providers, which brings together best automation practices and Digital Journeys for the segment, highlighting:

• Management of Telecommunications Services;

• Management of Operations and Telecommunications Services;

• Order Management for Telecommunications.

Download the material for free to learn more or contact our team of experts directly using the form below:

Energy & Public Services

In a scenario of rapid changes, energy and public services companies must take advantage of the potential of digital evolution.

Energy and public services companies are under intense pressure from all sides.

Concessionaires face pressure to lower their tariffs, while energy suppliers face rising exploration costs. To compensate these financial impacts, operational efficiency is essential. Energy and public services companies must reduce operating costs and improve asset performance, while offering competitive services and prices, and operating safely in the communities they serve.

As the transition to automation accelerates, regulatory and risk pressures continue to grow. Now more than ever, these companies must protect critical assets from cyber threats and manage compliance across the entire ecosystem. They also need to follow the rising expectations of main stakeholders – especially customers and employees – who demand flexible, responsive and modern experiences.
At the same time, next generation technologies are disruptive. New energy resources such as renewable and distributed energy present a new world of opportunity.

And while innovation and new risks require change, embedded and isolated legacy systems prevent progress.

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How can Aoop help you?

Count on Aoop’s expertise of Aoop and its technology partners to face these challenges, using hyperautomation to the fullest and creating digital journeys.

Download the material for free to learn more or contact our team of experts directly using the form below:

Technology Services

How to navigate the risks and opportunities of a constant changing business environment? Do you realize that digital transformation is crucial to help your business adapt to today’s environment?

Organizations face many challenges ahead, such as protecting health and safety as well as helping their workforce adapt to remote and hybrid work environments. At the same time, they must modernize and embrace the cloud to thrive in a world where more and more interactions and transactions happen digitally. And they must accelerate innovation to avoid market disruption.

Automation Journey – Health Services

How can Aoop help you?

Given this context, it is time to create solutions and interactions with unique and differentiated experiences. Aoop, through its technology partners, such as ServiceNow, helps companies in the service segment to create enchanting experiences, through journeys and a service self-consumption platform, in addition to automating their internal flows, enhancing the performance of your workforce and making your processes flow according to the speed required by your customers.

Contact directly our team of experts using the form below:

Retail

In a rapidly changing retail landscape, customer loyalty requires a continued evolution.

Creating exceptional and enchanting experiences is imperative as competition in the retail industry becomes increasingly fierce. Today’s consumers expect their interactions with retailers to be convenient, personalized and consistent, whether mobile, online or in-store. And they want their needs met right away.

Retail companies know they need to move faster and be more innovative to win over their customers. To succeed, they need to better manage their operating costs and fluctuations in supply and demand. As such, they must find a better way to minimize supply chain disruptions and make use of customer data and advanced technologies. And more, they need to keep customer data well protected from increasing cyberattacks.

While the industry’s digital transformation has been ongoing for some time, operational silos and legacy systems can complicate all progress. To thrive in this context, retailers must invest more strategically in technology that allows them to scale, automate, innovate and manage complexity quickly.

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How can Aoop help you?

Aoop, together with its technology partners, has a lot of experience with the retail segment. Find out how we can support you in this process of creating enchanting journeys and experiences for your customers.

Download the material for free to learn more or contact our team of experts directly using the form below:

General Industry

Deadlines don’t wait when a piece of equipment crashes or service requests are not seen because of isolated databases and segregated applications.

Isolated departments and disconnected puncutal solutions make it almost impossible to create enterprise-class processes that lead to first-call resolution of customer or plant issues. Meanwhile, people-intensive processes increase internal operating costs.

Industries need fast resolutions and a seamless customer experience, as well as end-to-end business workflows that deliver growth with a reliable and resilient innovation engine, enabling you to improve productivity, reduce risk, and monitor and proactively solve cases that pose a risk of customer attrition.

Automation Journey

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How can Aoop help you?

Aoop, together with its technology partners, has a lot of experience with the manufacturing segment. Find out how we can support you in this process of creating enchanting journeys and experiences for your customers.

Contact directly our team of experts using the form below:

Health

Healthcare organizations are rethinking their Digital Experience Strategies in the industry competition to prevail as future healthcare companies in digital economy.

Now with greater clarity around realizing DX and emerging technologies to facilitate the digital mission, organizations aspiring to thrive in the future will quickly adjust strategies to connect the digital spots in the future of consumers, intelligence, operations and work in pursuit of value.

The emerging challenges add to the existing challenges in the current global health context, marked by issues such as rising costs, labor shortages, chronic diseases, aging population and increased consumerism.

The future is now, and healthcare organizations must respond by leveraging disruptive technologies and new approaches that can complement, amplify, and enhance the transformative capabilities of people and processes.

Automation Journey – Health Services

How can Aoop help you?

Simplifying processes and integrating systems in a safe way to improve people’s lives, aiming at the humanization of medical assistance and connecting teams.

Delivering better results with a single modern platform for hyperautomation and creation of digital experiences.

Find out how Aoop has been helping healthcare companies in their DX (Digital Experience) journeys.

Contact directly our team of experts using the form below:

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