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We are specialists in the entire ServiceNow, Digibee and Celonis product portfolio.
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IT Service Management
Improved employee and customer experiences are essential to a successful digital transformation.
However, using IT tools in departments closed for digital transformation will create information silos within those departments.
With disparate data and processes, plus the excessive amount of time and money spent fixing isolated issues, resources become limited to creating enjoyable experiences for internal employees/customers. The platform’s native Artificial Intelligence (AI) and Machine Learning, along with natural language virtual agent (NLU) chatbots, relieve your IT staff and quickly increase productivity by up to 30%.
How can Aoop help you?
We apply the concept of COEi, Center of Excellence and Innovation. For every deployment we undertake, we have the potential to deliver a service solution that provides consultative leadership, evangelism, best practices, research and innovation, and organizational change strategy.
All steps are focused on generating value and maximizing the investment made with the ServiceNow platform and the ITSM module.
This is how we believe your company will have the perfect ability to integrate with other internal and legacy systems.
We are on the path to uncover the true power of digital transformation with a single platform that can be leveraged in the entire organization.
Download the material for free to learn more or contact our team of experts directly using the form below:
Strategic Project Management
Many organizations use project portfolio management (PPM) to solve a myriad of challenges, but they are not always able to accomplish or achieve all of their objectives.
It is difficult to develop and maintain alignment between strategies, investments and results despite leveraging PPM. This means that organizations continue to fail to optimize their return. The Project Management Institute (PMI) has pointed out for more than a decade that companies continue to waste money on poor project performance (9.4% of project budgets in the last report).
At ServiceNow, we believe the solution is what we call Strategic Portfolio Management or SPM. We define this as empowering leaders to translate strategy into results that drive business value.
It enables organizations to prioritize and fund what matters most, create a roadmap to guide investments, communicate plans and track progress. SPM empowers teams to plan and execute work in any method while consolidating and centralizing business demand.
But how do you create an SPM environment? ServiceNow is here to help and has identified three distinct steps:
“By 2025, 70% of digital investments will fail to deliver expected business results in the absence of a strategic portfolio management approach.”
Gartner, 2021
Script strategy to maximize results, align investments to implement the strategy and deliver work using any methodology.
How can Aoop help you?
We apply the concept of COEi, Center of Excellence and Innovation. For every deployment we undertake, we have the potential to deliver a service solution that provides consultative leadership, evangelism, best practices, research and innovation, and organizational change strategy.
All steps are focused on generating value and maximizing the investment made with the ServiceNow platform and the ITSM module.
This is how we believe your company will have the perfect ability to integrate with other internal and legacy systems.
We are on the path to uncover the true power of digital transformation with a single platform that can be leveraged in the entire organization.
Download the material for free to learn more or contact our team of experts directly using the form below:
IT Asset Management
ITAM is able to manage software and hardware assets and automate the entire asset lifecycle from requisition to disposal.
It shares the Now platform’s data model, so it doesn’t need endless integration/updating of asset data across multiple databases.
In addition to the platform’s AI capabilities, which contribute to data interpretation and action recommendations, it also has a frequently updated library for normalization with dynamic content service updates, including end of life and end of support, both for software and for hardware.
How can Aoop help you?
We apply the concept of COEi, Center of Excellence and Innovation. For every deployment we undertake, we have the potential to deliver a service solution that provides consultative leadership, evangelism, best practices, research and innovation, and organizational change strategy.
All steps are focused on generating value and maximizing the investment made with the ServiceNow platform and the ITSM module.
This is how we believe your company will have the perfect ability to integrate with other internal and legacy systems.
We are on the path to uncover the true power of digital transformation with a single platform that can be leveraged in the entire organization.
Download the material for free to learn more or contact our team of experts directly using the form below:
DevOps
Today, almost every company is striving to go digital, with a focus on software, agility and user experience.
This represents a significant investment, with an increased amount of spending allocated to cloud technologies and DevOps implementation. At the same time that companies gain agility and improve experience, they cannot relinquish controls and guarantees built by high standards of governance implemented over years.
The traditional change management approach can impact the productivity of development teams. ServiceNow DevOps integrates DevOps solutions with the ServiceNow platform, providing centralized visibility and control without sacrificing the experience and tools used by developers.
How can Aoop help you?
We apply the concept of COEi, Center of Excellence and Innovation. For every deployment we undertake, we have the potential to deliver a service solution that provides consultative leadership, evangelism, best practices, research and innovation, and organizational change strategy.
All steps are focused on generating value and maximizing the investment made with the ServiceNow platform and the ITSM module.
This is how we believe your company will have the perfect ability to integrate with other internal and legacy systems.
We are on the path to uncover the true power of digital transformation with a single platform that can be leveraged in the entire organization.
Download the material for free to learn more or contact our team of experts directly using the form below:
SecOps
Security Operations solutions help customers connect security and IT teams.
Responding faster and more efficiently to threats and gaining a definitive view of your security posture.
SecOps connects workflow and systems integration capabilities with security data from leading vendors to give your teams a single response platform that can be shared between security and IT.
How can Aoop help you?
We apply the concept of COEi, Center of Excellence and Innovation. For every deployment we undertake, we have the potential to deliver a service solution that provides consultative leadership, evangelism, best practices, research and innovation, and organizational change strategy.
All steps are focused on generating value and maximizing the investment made with the ServiceNow platform and the ITSM module.
This is how we believe your company will have the perfect ability to integrate with other internal and legacy systems.
We are on the path to uncover the true power of digital transformation with a single platform that can be leveraged in the entire organization.
Download the material for free to learn more or contact our team of experts directly using the form below:
Governance, Risk & Compliance
Organizations in virtually every industry are embracing digital transformation.
It’s changing the way we think about product development, finance, operations, customer service, sales and marketing, and human capital.
While leaders have been quick to embrace the digital shift, they have only recently understood the role that integrated risk management (IRM) plays in the transformation. Embarking on digital transformation without a modern approach to governance, risk and compliance is like doing a major renovation on a dilapidated house.
Meanwhile, proactive and comprehensive risk management is not a defensive strategy; it’s a necessary ingredient to innovate, grow, pivot, and stay resilient.
ServiceNow’s integrated GRC solution covers the following subjects:
Click on image to enlarge
How can Aoop help you?
We apply the concept of COEi, Center of Excellence and Innovation. For every deployment we undertake, we have the potential to deliver a service solution that provides consultative leadership, evangelism, best practices, research and innovation, and organizational change strategy.
All steps are focused on generating value and maximizing the investment made with the ServiceNow platform and the ITSM module.
This is how we believe your company will have the perfect ability to integrate with other internal and legacy systems.
We are on the path to unlocking the true power of digital transformation with a single platform that can be leveraged across the organization.
Download the material for free to learn more or contact our team of experts directly using the form below:
IT Operations Management
ServiceNow Predictive AIOps integrates Events, Metrics and Logs from your applications and other monitoring solutions to predict issues
Correlate anomalies, identify root cause, and present only the impacted critical actionable alerts and services to your team.
Significantly reduce the time it takes to remediate incidents, getting to the root cause faster to eliminate service degradations and outages before users are impacted.
Gain visibility into your services using service maps.
Use workflows to automatically fix issues.
Integrate all your environments, on-premises, cloud, LaaS and PaaS on a single platform with intelligence and automation.
How can Aoop help you?
We apply the concept of COEi, Center of Excellence and Innovation. For every deployment we undertake, we have the potential to deliver a service solution that provides consultative leadership, evangelism, best practices, research and innovation, and organizational change strategy.
All steps are focused on generating value and maximizing the investment made with the ServiceNow platform and the ITSM module.
This is how we believe your company will have the perfect ability to integrate with other internal and legacy systems.
We are on the path to uncover the true power of digital transformation with a single platform that can be leveraged in the entire organization.
Employee’s Journey Automation
Allow your employees to work from where and however they want and improve their productivity and agility.
Provide a unified experience across IT, HR, Facilities, Legal and more, making it easy for professionals to navigate complex processes and get important information to their work in the channel of their choice.
How can Aoop help you?
Aoop’s consultancy for HR solutions knows, holistically, how each employee should be treated to make them feel like a unique customer.
Every employee, no matter their level of experience or their job title, is a consumer of HR services.
Employees expect the search and service experience to be easy and intuitive. They need instant access to HR services and information about training, benefits, policies and payroll at any time, with one click.
We understand the needs of HR departments and we have a team capable of leading our clients on assertive and successful journeys.
Explore the possibilities that await you with Aoop and ServiceNow.
Download the material for free to learn more or contact our team of experts directly using the form below:
Customers & Suppliers Flow Automation
Drive customer loyalty with connected digital workflows. Go beyond traditional CRM.
Digital workflows are the building blocks for the customer experience, so extend service beyond the contact center and scale operations by automating work across departments.
Discover our possibilities:
• Customer Service Management (CSM);
• Field Service Management (FSM);
• Financial Services Operations (FSO);
• Telecommunications Service Management (TSM);
• Connected Operations (CO);
• Management of Purchase Orders for Telecommunications (OMT);
• Health and Life Sciences Services Management (HLSSM).
How can Aoop help you?
By creating access to self-service portals and operating 24×7 for your customers and suppliers.
Offering ease and agility in interacting with these users, regardless of the channel through which they choose to contact your company: email, call center, WhatsApp, social media.
Customers and suppliers can see the status of each of their orders, which are constantly updated with the service management system. Instead of requests coming in via email, or through disconnected systems, we’ve created a portal that becomes a one-stop shop that responds, automates and tracks requests.
That’s what we offer with the implementation of ServiceNow products, which deal with the Automation of Flows for Customers and Suppliers.
The result?
Service teams begin to focus their time and energy on high-value activities.
Contact our consultants and learn how we can help your company start an pleasant digital transformation journey for your customers and suppliers.
Download the material for free to learn more or contact our team of experts directly using the form below:
Business APPs Creation
Reimagine every business process or your back office services as a digital workflow and self-consumption experience.
Through the low-code Servicenow platform for creating APPs, called Now Platform®, our experts create truly pleasant experiences for your internal and external customers.
No matter what your challenge, consult Aoop and see how we create fully customized Business Apps with unique experiences up to 4 times faster than the traditional means of development.
Download the material for free to learn more or contact our team of experts directly using the form below:
Check some automation possibilities with the platform
Creation and Modernization of Applications
Create or modernize your park of applications and digital services, using the modern and intuitive features of the ServiceNow platform.
According to market benchmarks, development through the ServiceNow platform can be up to 4 times faster when compared to traditional developments.
Digital BackOffice Automation
Identification of manual and/or semi-automated activities with potential for automation through the use of microservices or APls, based on a low-code platform, with resources and possibilities for creating enchanting digital experiences.
