Business Solutions

Business
Solutions

Learn about our business solutions and check how we can help your company

Regardless of your area or department in the company, we have a complete portfolio of solutions that will accelerate your digital services transformation journey, whether your needs are related to technology services, customers, collaborators or business flow automation.

Our Solutions

IT Governance

IT governance describes guidelines and rules that align the area with organizational strategies in order to add value to the company’s objectives.

There are processes, strategies and tools that organizations employ to ensure the effective use of IT to achieve goals and minimize risks. Its set of standards and practices establish a direct connection between technologies and business values.

As such, it presents several benefits:

• Demonstrate measurable results;

• Increase stakeholder confidence;

• Improve regulatory compliance;

• Optimize ROi for all IT investments

The objective of IT governance is to accurately align the area’s solutions with the company’s strategic business objectives, making it more effective and strategic.

Objectives:

• Deliver value to stakeholders;

• Establish the IT Strategy;

• Attenuate risks;

• Measure performance.

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How can Aoop help you?

Our team of specialists has a wide range of expertise, which offers an adequate vision of governance, which will allow the strategic use of the ServiceNow platform.

Benefits for your company:

Allow alignment with the goals and vision of the organization;
Create a standardized framework for future development;
Provide robustness to support business growth;
Ensure that those responsible/owners for/of the platform meet the standards demanded by the company.

With proper governance employed, you will progress from managing ServiceNow like any other tool, to managing it as a holistic program delivering transformational enterprise-wide services.

Contact directly our team of experts using the form below:

Project Portfolio Management

Managing projects, programs and portfolios (PPM) is one of the great management challenges for modern organizations, aligned with their strategy and bringing value to the business.

For this to happen in organizations, the ServiceNow Solution addresses the following fundamental elements for planning, execution and monitoring & control:

• Results and Value Management;

• Idea Management;

• Demand Management;

• Project Portfolio Management, including: Scope, Deadline, Financial, Resource, Capacity, Quality and Risk Management;

• Knowledge management;

• Application Portfolio Management.

All this being managed through traditional, hybrid and agile methods in organizations and integrated, in a unique way, in the Corporate Digital Portfolio, extracting information for decision-making and boosting its competitiveness and productivity.

How can Aoop help you?

Our team of specialists has a wide range of expertise, which offers an adequate view of the entire value chain of a Strategic Portfolio Management solution, which will allow the maximum use of the ServiceNow platform in your organization.

With the proper implementation of Corporate Digital Portfolio Management processes and best practices, you will increase your corporate visibility and, consequently, your management maturity in an accelerated manner.

Contact directly our team of experts using the form below:

Governance, Risk and Compliance – GRC

Rapid regulatory and business changes force organizations to respond to risk in different ways.

GRC activities monitor the relationship between organizations and stakeholders, offering confidence and the tools necessary to boost business performance, respecting regulatory limits.

What is GRC?

Governance refers to the framework around how organizations align their business and IT strategies, including the rules or policies to achieve their compliance objectives or attenuate risk.

Risk implies identifying, qualifying, quantifying, monitoring and attenuating threats and vulnerabilities in organizations, as well as their impacts.

Compliance means obeying a rule, complying with regulatory, normative and mandatory aspects.

How can Aoop help you?

With the proper use of ServiceNow’s GRC solution, its applicability is wide in companies, however, some of them can be listed below:

• Audits: internal controls;

• Finance: monitor financial controls, SOX;

• IT: information security, cyber world;

• Legal: LGPD.

Our team of specialists has a wide range of expertise, which offers the right vision to help you evolve in GRC maturity, which will allow the maximum use of the ServiceNow platform in your organization.

Download the material for free to learn more or contact our team of experts directly using the form below:

Environment, Social & Governance – ESG

The term ESG is an acronym for Environmental, Social and Governance, which means Environment, Social Responsibility and Corporate Governance.

Much more than an acronym, it is an economic activity that encompasses the generation of economic, ethical, social and environmental value for companies and has become synonymous with socio-environmental responsibility, reputation and credibility for companies.

The ESG practice thinks about business development, while at the same time being concerned with building a more sustainable future. In addition, companies will soon begin to face scrutiny from both the government and customers and investors. Those that do not conform to ESG standards, in addition to not complying with government regulations, will still face disapproval from consumers, investors and even future employees, who increasingly choose companies with purposes oriented by social responsibilities and environmental.

How can Aoop help you?

Our specialists aim to help our customers on this journey, integrating the ESG theme into their business and thinking about the implementation of best practices on the ServiceNow platform, always taking into account the reputation and trust of their company. Creating more transparent business practices and integrating your ESG initiatives with your risk management and compliance processes.

Download the material for free to learn more or contact our team of experts directly using the form below:

AIOps

Many organizations do not know 100% of their IT environment. How do we manage what we don’t know?

Unless you have visibility into your infrastructure and know how it delivers your mission-critical services, there is no easy way to diagnose and fix service outages, solve performance issues, assess change risk, optimize infrastructure costs, minimize software compliance issues or quickly respond to security threats.

These manual processes are prone to errors. Even with the use of traditional infrastructure management solutions, the lack of automation and integration into the complete flow is inefficient and ineffective.

AIOps applies automation and artificial intelligence to predict service issues, prevent user impacts, and automate remediation.

How can Aoop help you?

With the proper use of ServiceNow’s IT Operations Management solutions, you will increase your visibility and agility in responding to your business areas regarding the availability and continuity of your applications and business services.

Our team of experts has comprehensive expertise, which offers the right vision to help you evolve into ITOM maturity, which will allow maximum utilization of the ServiceNow platform in your company.

Download the material for free to learn more or contact our team of experts directly using the form below:

Contracts and Assets Management

IT Asset Management is the practice of managing and optimizing the purchase, deployment, maintenance, utilization, and disposal or removal of hardware and software assets.

All digital businesses run on critical IT assets to protect business revenue and resiliency. The business needs to know which assets are owned, where they are located, who is using them, how often they are used, when they are being set up, what they cost and the value they deliver.

As the workplace continually evolves, an asset poses significant challenges from an operational, cost and risk perspective. When assets are managed separately, asset data is dispersed and visibility and decisions are compromised.

Aoop is prepared for the most modern asset management challenges in datacenter environments and traditional workplaces, remote workers, cloud environment (laaS, PaaS and SaaS) and FinOps.

With proper use of Asset and Contract management processes and best practices, you will increase your visibility and management of these assets, enabling:

1. Get an overview and provide where assets are at each stage of the lifecycle and the intelligence needed for planning, strategy and business agility;

2. Improve asset data quality through automation;

3. Keeping hardware and software systematically up-to-date, which reduces technical debt, risk to critical business systems running on older hardware, and software licensing risk.

4. Manage assets through automated flows to create greater efficiency and better experiences for employees and customers;

5. Eliminate manual processes so employees can work on more important tasks.

How can Aoop help you?

By properly utilizing ServiceNow’s IT Asset Management solutions, you will increase your visibility and management of your software and hardware assets throughout their entire lifecycle.

Our team of experts has comprehensive expertise, which offers the right vision to help you evolve into ITOM maturity, which will allow maximum utilization of the ServiceNow platform in your company.

Contact directly our team of experts using the form below:

Business Applications Creation

Imagine your current mission-critical business applications being hyper-automated with an incredible consumer experience.

Now, reimagine creating these applications with productivity up to 4 times faster, making it possible to expand the ecosystem of creators of these applications also for a business audience, through the use of Low-code/No-Code platforms.

This is what we at Aoop do for your company. We modernize your legacy applications and create new personalized and efficient applications, in addition to supporting you in the strategy of training and training your app creators and developers, whether in the technology or business area, through the “Citizen Developers Program”.

How can Aoop help you?

Our team of specialists has a wide range of expertise, which offers an adequate vision to help you evolve in maturity in the process of modernizing and creating applications through the use of Low-Code concepts in ServiceNow’s App Engine platform.

Download the material for free to learn more or contact our team of experts directly using the form below:

Integrated cybersecurity management

Research shows that cyberattacks affect vulnerabilities that companies already know about and that they are unable to solve in time to prevent the attack.

Many of the reasons include dependency between security and IT teams, information silos, and too much manual work to prioritize and resolve and/or prevent these threats.

Security Operations solutions help customers connect security and IT teams, respond more quickly and efficiently to threats, and gain a definitive view of their security posture. SecOps connects workflow and systems integration capabilities with security data from leading vendors to give your teams a single response platform that can be shared between security and IT.

Integrated Vision SECOPS

How can Aoop help you?

With the proper use of ServiceNow’s SecOps solutions, you will increase your visibility and risk management and intrusion vulnerabilities, enabling greater management and digital security for your company.

Our team of specialists has a wide range of expertise, which offers the right vision to help you evolve in SecOps maturity, which will allow the maximum use of the ServiceNow platform in your company.

Contact directly our team of experts using the form below:

Shared Services Automation

A shared services center is the way many large companies organize their internal activities. This concept continues to be applied all over the world and now has various technologies incorporated into it.

Increase the maturity of your SSC by meeting business objectives with reduced costs and risks, promoting the best work experience for your employees and driving operational excellence with innovative solutions for engagement, automation, systemic connectivity, prioritization, service level, chatbot, artificial intelligence, strategic and operational dashboards and trend analysis to identify bottlenecks and drive improvements.

Digitizing cross-departmental workflows drives proactivity and efficiency by strengthening common services and supporting ever-changing demands with global business services and ESG impact.

How can Aoop help you?

At Aoop, you can count on a highly specialized team in the implementation and automation of Shared Services Centers, covering your entire company.

Aoop will support you in the structuring, design of processes and consequent hyper-automation of the service catalog of your Shared Services Center.

We add a lot of experience. We have already helped dozens of companies to transform their CSC’s into Centers of Excellence and pleasant experiences.

Download the material for free to learn more or contact our team of experts directly using the form below:

Customers & Suppliers Experience

The Customer Service Management (CSM) goes beyond traditional solutions, harnessing the power of the entire organization to serve customers and suppliers.

CSM helps you solve customer issues by bringing together departments and service areas (front, middle and back office), proactively addressing customer issues and enabling more self-service through automation.

The results are reflected in increased customer satisfaction and reduced case volume and costs. Gain real-time visibility into the health of your customers’ products and services to proactively detect issues or even prevent them altogether.

Customer Journey

How can Aoop help you?

At Aoop, you can count on a highly specialized team in the implementation and automation of flows involving B2B and B2C customers and suppliers, from simple and common day-to-day processes to processes involving Omnichannel, integrations with other platforms and the offer of portals complete self-services for customers and suppliers.

With Aoop and ServiceNow’s CSM, we help companies transform the journey of their customers and suppliers, bringing them closer to what is most important in their activities and adding and generating constant value in service management.

Download the material for free to learn more or contact our team of experts directly using the form below:

Collaborators Experience

Simplifying access to the systems and information your employees need is crucial to creating positive employee experiences.

With the ServiceNow Employee Center, organizations can provide a single, unified portal for service delivery across departments, enabling organizations to easily scale their service solutions across IT, HR, Workplace Services and Legal so employees can easily find information, get help and request the services they need.

Organizations will be able to measure and track the effectiveness of services with built-in analytics and improve the employee feedback loop by acting on feedback collected in listening posts.

How can Aoop help you?

With Aoop, you can generate substantial gains in employee management. By automating everyday processes, modern HR can focus on people, not problems, and deliver a strategic, high-value service that simplifies interactions and elevates the individual experience.

With the partnership of Aoop and ServiceNow’s HRSD module, automation will be a leap forward in the way of managing a Human Resources department. This move allows employees to take on basic HR needs with a flexible and intuitive portal that gives them the freedom to find HR information and request service when and where they need it. Just like the modern world offers thousands of services, from delivery to entertainment: without human interaction.

Here at Aoop, we have extensive experience in bringing this transformation together, uniting people, processes and technology.

Download the material for free to learn more or contact our team of experts directly using the form below:

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