Our
Services
Learn about our services and check how we can help your company
Get the maximum return on your investments in digital transformation and hyperautomation technologies, with a highly specialized team and services designed to support you on this successful journey.
Our Services
Advisoring
and integration
Development Factory
Experience Center
Support
Trainings
Consulting & Advisoring
Count on Aoop and our Consulting & Advisoring services in Hyperautomation of Services & Digital Experiences to support you in building a journey and roadmap of evolution and leverage your investments, obtaining faster and more tangible returns for your Corporation.
Mapping and understanding business needs and potential Issues to start or expand your hyperautomation initiatives and improve digital experiences in the “Total Experience” context.
We carry out process mapping and review activities, demonstrations, architecture definition, analysis of functional and technical capabilities of the tools, support in defining the platform and implementation project plan (roadmap).
Activities of understanding, redesigning and creating digital journeys based on the concept of Multi Experience (MX), encompassing Customer Experience (CX), Employee Experience (EX), Services (SX) and User Experience (UX), enhancing the maximum return on your investments in automation through technology platforms.
Quick advisory service (2 weeks) in your Servicenow environment. Our team of architects and specialists will study your environment, identifying the level of use and best practices in use. Work will be carried out to map opportunities for expansion of the ServiceNow solution, according to the needs and business issues presented, in order to create a blueprint of functional capabilities in use, as well as define a consistent roadmap and priorities for expansion on the platform.
Using methods and processes of mining and analysis of process execution data, obtained through the Celonis solution, our specialists will help to identify invisible processes and inefficiencies in your organization, enabling the creation of analysis and continuous improvement of processes, enhancing your returns investments in existing technologies and eliminating unnecessary expenses with unnoticed inefficiencies.
Solutions implementation and integration
We are organized into tribes, where each team is highly specialized in implementing, developing and integrating solutions.
We have a range of projects for clients from different sectors, with the following solutions standing out:
• IT Service Management;
• Customer Service Management;
• HR Service Management;
• Strategic Portfolio Management / Agile & SAFe;
• DevOps Automation;
• IT Operations Management;
• Hardware & Software Management;
• Shared Services Automation;
• Automation of Digital Business Services;
• Backoffice Automation;
• Creating Applications and Business Apps
In our implementations, we use Aoop Lean Services, a hybrid and adaptive methodology recognized for its efficiency in delivering pleasant projects.
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And, linking projects to customer success, our Happy Customers area makes the customer experience enjoyable throughout their journey.
• Make the customer’s journey enjoyable with Aoop, towards the delivery of pleasant projects;
• Be the voice of the customer within Aoop;
• Make the client obtain the maximum value from the contracted services.
Digital Squad – Development Factory
Count on us to boost your growth on the ServiceNow and Digibee platforms.
Our Squad Digital operates in a focused and 100% remote model, with no impact on your business.
ServiceNow & Digibee Development Factory
Count on our agile development track for solutions and our multidisciplinary team of specialist and certified professionals.
ServiceNow
• ITSM, CSM, ITAM, SAM, ITOM, SPM, IRM, DEVOPS, SECOPS, HRSD, & NOW Platform.
Digibee
• Creation of customized Pipelines.
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Structuring of Multidisciplinary Squads and COES in your company
For you, who have a high demand for services on the ServiceNow or Digibee platform, we suggest the creation of a dedicated SQUAD or COE (Center of Excellence), with specialist and multidisciplinary professionals, which can be composed of Aoop professionals and their POs (Product Owners).
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Our main differences:
• Multidisciplinary team, which enables the ideal union of the Aoop team with its collaborators.
• Meeting customer, internal and partner demands;
• 100% remote operation in three languages: Portuguese, Spanish and English;
• Specialized consultancy in the entire portfolio of solutions;
• Validation of stories aiming at the best practices of manufacturers;
• Consultative and proactive view to customers;
• Strategic work focused on our customers’ business;
• Support services (technical support) and evolutionary improvements;
• We are specialists in ServiceNow & Digibee.
Design & Experience Center
Aoop Experience Labs is Aoop’s innovation center that creates experiences focused on transforming digital interactions and positively impacting users’ daily lives
This is a way to reduce operational efforts and optimize tasks with full alignment with the best User Experience practices. Our team has expertise in methodologies from Discovery to Delivery, which guarantees intuitive and assertive experiences.
Get grip on using the ServiceNow platform from interfaces created to delight your users and facilitate your activities.
Our products are divided into 4 fronts:
xDesign
Create digital experiences or improve existing experiences with a 360º view on desktop, mobile and chatbot to optimize your users’ journey.
xJourney
Optimize journeys for your most diverse audiences: employees, customers, suppliers or partners. Develop friendlier processes and focus on transforming your business.
xInnovation
Collaboratively design innovative solutions with ServiceNow and technologies that enhance the value delivery of your digital product.
xVision
Understand your user’s behavior with solutions based on data collection that provide the basis for organic and continuous evolution of your digital product.
Application Maintenance Support
Services for Support (Technical Support) and evolutionary improvements
Focus on your business and leave ServiceNow to Aoop’s team of experts.
Benefits:
• Optimization of the use of your internal talents;
• Lower maintenance and support costs;
• Continuous improvement and risk attenuation.
Our approach:
Service coverage:
• 5×9 remote support;
• Remote administration;
• Platform upgrades;
• Support and specific improvements.
Annual plans:
Plans starting from 20 hours/month
Specialized Trainings
Expand your team’s ServiceNow expertise with the help of Aoop’s Corporate Academy.
Our Shark Academy offers a huge range of tailor-made courses and workshops, all taught by the best ServiceNow instructors in Brazil. Our aim is to generate an enchanting experience and turn you into a true Shark in ServiceNow. We have lines and methodologies for training elite specialists for internal and external professionals.
Authorized Training Partner ServiceNow
Since 2020, Aoop has been part of a select group of companies with the ATP (Authorized Training Partner ServiceNow) qualification, which authorizes us to offer official and customized ServiceNow training for customers and professionals.
Our official training grid includes courses such as:
Customized Workshops and Training – Aoop
Discover our range of personalized workshops:
Shark Talent: If you’re looking to immerse yourself in ServiceNow, this workshop is for you.
A true MBA on the platform of platforms, encompassing the contents of: System Administrator, ITSM and Scripting. There are 80 hours of full time and live workshop, with the best official ServiceNow instructors in Brazil.
Citizen Developer: A 40-hour workshop aimed at creating true “Citizen Developers”, giving greater autonomy and preparation so that professionals who do not have development expertise can work on their own applications using the No-Code/Low-Code concept.
See our calendar of trainings below and choose the one that best fits your profile:
To create a customized grid, contact us: