Aoop has teams specialized in implementing, developing and integrating solutions on the ServiceNow platform.

Bringing together professionals with extensive experience in the ServiceNow ecosystem, Aoop delivers complete and personalized projects aligned with the needs of each business. Our work encompasses everything from module configuration to integration with legacy systems, always focusing on performance, scalability and adherence to the platform’s best practices.

 Aoop has already completed a wide range of projects for clients across a variety of industries, applying robust and scalable solutions from the ServiceNow platform. Among the main areas of activity, the following stand out:

• IT Service Management (ITSM)
• Customer Service Management (CSM)
• HR Service Management (HRSM)
• Strategic Portfolio Management (SPM) focused on Agile and SAFe
• DevOps Automation
• IT Operations Management (ITOM)
• Hardware and Software Asset Management
• Shared Services Automation
• Digital Business Services Automation
• Backoffice Automation
• Creation of personalized business applications and apps

To ensure agile, consistent deliveries with high perceived value, we use the Aoop Lean Services methodology — a hybrid and adaptive model recognized for its efficiency in implementing projects that delight users and generate concrete results.

Aoop Lean Services Methodology: agility with structure and focus on value

Aoop Lean Services is a hybrid and adaptive methodology developed to ensure efficient, collaborative and high-impact deliveries. Based on agile practices and experience accumulated in ServiceNow projects, it structures the end-to-end journey by dividing into 7 main phases:

• Pre-Initiate: Initial preparation phase, focusing on team onboarding, creating the project structure and setting the starting point.
• Initiate: Setting the project plan, alignment with the team involved, carrying out the official kick-off and reviewing the technical and functional architecture.
• Plan: Organization of workshops with business areas, requirement gathering and detailing, creation of user stories, and sprint planning.
• Execute: Execution of sprints, unit tests, collection of continuous feedback, preparation of training materials, and setting of the support model.
• Deliver: UAT (User Acceptance Testing) tests, training with end users, preparing the production environment and GO LIVE of the solution.
• Close: Official closure of the project, transition to support and validation of the results achieved.

This approach allows Aoop to deliver projects in an agile, structured manner with a total focus on customer success, optimizing resources, reducing risks, and accelerating the return on investment in ServiceNow.

Are you interested in any of the topics?

Contact Aoop and discover how our solutions can help you create more intuitive interfaces, optimized journeys, innovations that generate real impact and continuous evolutions based on data. By combining design, technology, and strategy, we deliver experiences that increase user adherence, improve productivity, and increase the value of the ServiceNow platform.

Happy Customers: positive experience at every stage of the journey

At Aoop, customer success is an essential part of every delivery. As a result, the Happy Customers area works in a dedicated manner to ensure that the entire journey with Aoop is positive, fluid and focused on the value delivered.

This team’s mission is to:

• Ensure that the journey with Aoop is memorable and delightful from the beginning to the end of the project
• Represent the customer’s voice internally, promoting continuous alignment with their needs
• Ensure that the customer extracts maximum value from the contracted services with a focus on real results and satisfaction

More than delivering projects, Aoop is committed to long-lasting relationships and happy experiences, putting the customer at the center of everything.

Aoop combines strategy, technology and experience to generate real value. Contact our team and understand how to boost your investments with ServiceNow.