Aoop accelerates business growth with Innovation Squads focused on ServiceNow.

With an experienced and specialized team, Aoop delivers tailored solutions that take advantage of the platform’s full potential. Squads work strategically, ensuring greater efficiency, agility and value for the business.

Companies that choose Aoop gain speed in digital transformation and consistent results with ServiceNow.

Aoop’s Digital Squad works 100% remotely with centralized operations and no impact on the customer’s routine. It uses an agile development pipeline with continuous deliveries aligned with business needs.

The team is made up of multidisciplinary professionals that are certified and specialized in the main ServiceNow modules, such as:

• ITSM (IT Service Management)
• CSM (Customer Service Management)
• ITAM (IT Asset Management)
• SAM (Software Asset Management)
• ITOM (IT Operations Management)
• SPM (Strategic Portfolio Management)
• IRM (Integrated Risk Management)
• DevOps
• SecOps (Security Operations)
• HRSD (HR Service Delivery)
• NOW Platform

With this structure, Aoop guarantees fast, secure and high-value deliveries for those looking to scale the use of ServiceNow with quality and efficiency.

Multidisciplinary Squads and COEs to scale your ServiceNow operation

For companies with high demand on the ServiceNow platform, Aoop recommends creating a dedicated Squad or a COE (Center of Excellence). This structure is made up of experts and multidisciplinary professionals and may include both Aoop talents and the customer’s Product Owners (POs).

With this model, it is possible to meet rapid improvements (pre-approved within up to 8 hours) and more complex demands, maintaining control, governance and agility in processes — all based on an agile and validated development pipeline.

Benefits of this model:

• Remote and centralized service
• Allocation of ServiceNow certified experts
• Clear processes for rapid and structured demands
• Visibility and governance via positions such as EM and Call Coordinator
• Fluid integration between business and technology

Gain scale, efficiency and control with a structure designed for performance

Why choose Aoop for your ServiceNow projects?

Aoop works with a lean and efficient operating model: Aoop Lean Services, which integrates strategic positions such as Product Owner, Scrum Master, Tech Leader, UX Designer, Technical Consultants, among other experts, promoting high-value deliveries with agility and focus on the customer.

Check out the main differentiators:

• Multidisciplinary team that perfectly integrates Aoop professionals with the customer’s teams.
• Meeting the demands of customers, partners and internal teams with speed and quality.
• 100% remote work, fluent in Portuguese, Spanish and English.
• Specialized consulting across the entire ServiceNow platform portfolio.
• Technical validation of stories and requirements following ServiceNow best practices.
• Consultative and proactive view with a focus on generating real value for the customer.
• Strategic business-oriented support going beyond the technical part.
• Services of Support and evolutionary improvements, ensuring continuity and innovation.
• Certified ServiceNow experts with proven experience in global projects.

Do you want to know how Aoop can accelerate your results with ServiceNow? Contact our team and find out how to set up a Squad tailored to your business with experts ready to transform your digital operation with efficiency, scale and strategy.