ServiceNow Artificial Intelligence is driving the next big technology revolution in companies. With advanced features in intelligent automation, machine learning, generative AI, and Agentic AI, the ServiceNow platform transforms the way organizations operate, reducing costs, accelerating processes, and improving the user experience.

Adopting artificial intelligence has become an indispensable requirement in the highly competitive market scenario. Generative AI has already had a major impact on companies’ operational logic, promoting process automation, personalizing experiences on a large scale, and driving predictive analytics and more assertive decision-making.

This evolution paved the way for something even more powerful, intelligent and autonomous: Agentic AI, capable of performing complex tasks, storing and structuring knowledge, and integrating systems. As a result, AI stops playing the role of assistant — activated only by commands or prompts — and takes the lead in carrying out actions, without the need for constant inputs.

The transformation driven by Generative AI and now Agentic AI redefines not only processes, but also entire business models, inaugurating a new era in which artificial intelligence ceases to be a support and becomes a protagonist in the generation of value, efficiency and innovation. Given this scenario, the question is no longer whether companies should adopt artificial intelligence, but rather how to do so in a strategic, efficient and accelerated way.

Learn about Aoop AI Solutions for ServiceNow

Based on the rapidly changing scenario, Aoop has created Aoop AI Solutions for ServiceNow, a fully dedicated service to accelerate the development, application and inclusion of artificial intelligence on the ServiceNow platform.

With the aim of making the use of Agentic AI more accessible and generating positive impact from the first cycles of use with a focus on security, speed and generation of tangible value for businesses.

This service has been divided into two packages to more efficiently meet different needs:

AccelerAItion

The AccelerAItion package is ideal for organizations that want to start applying Artificial Intelligence in a quick and structured way in ServiceNow. It provides a practical, low-risk journey to enable generative AI features and autonomous agents in essential platform workflows.

Main benefits

• Quick activation of Now Assist (ITSM, HRSM, CSM, SPM, SecOps & Risk)
• Model training based on internal content of the organization
• Configuration and fine-tuning of out-of-the-box (OOTB) Agentic AI
• Integration with existing knowledge bases, dashboards and workflows
• First AI governance guidelines to ensure security and scalability

Implementation: 4 weeks (GoLive in 3 weeks + 1 week of Warranty)

Recommended for: Companies with ServiceNow Pro looking for quick results without major structural changes

Next GenerAItion

The Next GenerAtion package is aimed at companies that want to advance in the maturity of the use of AI and transform the technology into a strategic and continuous differentiator. The proposal is to structure a solid governance base and foster an organizational culture focused on innovation with AI.

Main benefits

• Structuring governance guidelines and good practices for the use of AI
• Workshops of ideation and prioritization of impact-focused use cases
• Technical and functional support in AI projects
• Empowering internal teams with training, laboratories and practical experiences
• Co-creation of autonomous agents aligned with the processes of the organization

Format: The AI ​​CoE is Aoop’s most complete offering for organizations looking to consolidate AI as an integral part of their corporate strategy.

• Agile AI CoE: execution in quarterly sprints.
• Continuous AI CoE: continuous operation with annual backlog.

Recommended for: Companies that want to scale the use of AI in a structured way and organizations that have already activated Now Assist and are now looking to expand their application.

How can Aoop help you?

Aoop is an expert in ServiceNow implementation and consulting with consolidated expertise in advanced Artificial Intelligence solutions. It has teams that work from the initial diagnosis to the final delivery, ensuring that each project is aligned with your company’s strategic and operational objectives.

With a practical, structured and results-oriented approach, Aoop helps to:

• Map critical workflows for automation with Artificial Intelligence, identifying key points for maximizing efficiency and scale;
• Configure and train Now Assist and autonomous agents (Agentic AI) for your specific environment, enabling Generative AI and Intelligent Agent features in a secure, governed, and personalized way;
• Monitor the performance of implemented solutions with technical support, continuous assessments and proposals for improvements to evolve automated models and workflows;
• Maximize the ROI of the ServiceNow platform by integrating data, processes, and intelligent automation, transforming operations into more agile, resilient, and value-driven environments.

If your organization wants to be at the forefront of digital transformation with Artificial Intelligence, Aoop is the ideal partner to guide this journey — with more than 100 Agentic AI solutions ready for demonstration and implementation, as well as an AI Center of Excellence to support the continuous and scalable development of intelligence applied to your business.