Trainings
Custom Workshops
ServiceNow
(Customized Training)
Talent
Developer
Workshop: Shark Talent
If you are looking to become an expert on the platform, this workshop is for you. In it, we seek to develop notions of how to manage and develop on the platform, in addition to providing an pleasant experience for our participants.
Summary:
System Administrator: fundamentals for administering a ServiceNow environment;
ITSM Fundamentals: Fundamentals of ITSM and its applications;
Scripting: Development and creation of scripts using ServiceNow APls.
Workload: 80 hours (2 weeks – 10 days)
Workshop: Citizen Developer
In this Citizen Developer Training Workshop, you will learn the relevance of the figure of the “Citizen Developer”, a persona that has been emerging within the technology environments and that brings a lot of relevance to this market that is in exponential growth.
The Developer Citizen is a professional who, despite not having expertise in programming, is able to create simple applications using No-Code/Low-Code tools. Thus, a company’s process of solving problems and innovations becomes broader and more plural – enabling professionals who deal with certain situations in their daily lives to be able to create an application for the situation/problem in which they can meet.
Summary:
ServiceNow Basics;
Customized applications and scope of application;
Use of no-code/low-code development tools on the ServiceNow platform.
Workload: : 40 hours
ServiceNow Official Trainings
Fundamentals
Fundamentals
Implementation
Implementation
Fundamentals
ServiceNow Fundamentals
Do you want to become a ServiceNow platform admin? This course is a mandatory requirement for you to get there.
In this training, you will see content such as:
ServiceNow UI and Navigation;
Tasks, notifications and reports;
Data administration;
Self-service and Process Automation;
Introduction to Application development and scripting.
Voucher for the Certified System Administrator certification
Workload: 3 days
ITSM Fundamentals
IT Service Management (ITSM, or IT Service Management) is a concept that involves providing services to customers and users. This concept includes the processes and technology used to plan, deliver, and support IT services.
In this course, users will learn about ITSM process lifecycles in ServiceNow and how the value of ServiceNow ITSM applications can facilitate the management of IT services.
This course is focused on the baseline of ITSM processes, such as
Service Catalog and Fulfillment of Requests;
Incident Management;
Problem Management;
Change Management.
Workload: 3 days
ITSM Implementation
IT Service Management (ITSM, or IT Service Management) is a concept that involves providing services to customers and users. This concept includes the processes and technology used to plan, deliver, and support IT services.
This course addresses ITSM implementation scenarios and challenges – theoretically and practically – through configuring a ServiceNow instance for implementation, all using a no-code/low-code approach.
In this training, you will see the following contents:
Incident Management;
Problem Management;
Service Management Catalog;
Service Portfolio Management;
Request Management.
Mandatory prerequisites
• ServiceNow Fundamentals
• ServiceNow Get Started with Now Create
• ServiceNow Platform Implementation
• IT Service Management (ITSM) Fundamentals
Workload: : 3 days
ServiceNow Platform Implementation
The ServiceNow Platform Implementation training helps participants successfully implement ServiceNow core functionality to attend customer business requirements, as well as providing foundational training for implementing line-of-business applications.
In this course, you will see the following content:
Practical implementation based on functional requirements;
End-to-end sprint cycles, including planning, executing and reviewing;
Preparation for execution;
Deploying code to a test instance;
Using common resources to learn about ServiceNow;
Core system configuration, including configuration management database (CMDB);
Supported authentication options;
Application security and encryption;
Workload: 3 days
Configuration best practices and design principles;
Integrations including LDAP, Single Sign On and lntegrationHub;
Instance management and data sanitization.
Application Development Fundamentals
Learn how to design, build, test and deploy an application through the Application Development Fundamentals course. The course offers theoretical and practical training in customized application development in ServiceNow.
In this training, you will learn the following contents:
Designing an application table: to extend or not to extend?
Design and deploy forms and views for a positive user experience
Manage application business logic with scripts;
Control access to the application and its records;
Send notifications to stakeholders and employees;
Use Flow Designer to automate applications;
Integration with ServiceNow and public web services;
Use the Service Catalog to provide access to applications;
Workload: 3 dias
Test the application manually and automatically;
Use Application Repository to install/uninstall applications.
Expanding the Ecosystem
Through programs such as the Shark in ServiceNow NextGen Bootcamp and media content production, we aim to take the platform out to as many people as possible.
Our purpose is to demonstrate the potential that ServiceNow has and how it has been growing exponentially in the market.
Stay tuned for the launches of our Bootcamps and our contents through our official channels on LinkedIn, YouTube, Facebook and Instagram.
Grid of available trainings
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2023
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- Curso ITSM Fundamentals
19h
- Workshop: Shark Talent
9h
- Webinar
14h
Frequent questions
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